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Call Center Voice Verification

Research / Pillars & Groups / Visual Sciences / BIO-SCENT / Projects / Call Center Voice Verification

Call Center Voice Verification

Calling a call center requires the verification of the customer before beginning the assistance procedures. However, this typically involves asking the caller a series of personal questions that take a considerable amount of time. Minimizing this time is of vital importance for the customer’s experience. To this end, RISE will develop a voice verification software that will co-exist with the existing call center procedures. This software will allow for precise and quick verification process.

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